Creating an online account allows you to see your previous orders, leave reviews, save delivery addresses and generally makes shopping with us again even quicker and easier. Follow the link to Create an Account.

You can re-order a previous order directly from My Account section, adding or deleting items as required.

Your order will be processed as soon as you submit it, so unfortunately it's not possible to change or cancel your order. If you change your mind about your order you will need to return it to us for a refund.

You are automatically selected to receive order notification emails when you create an account online. Alternatively you can contact us with your email address and we will set you up to start receiving them.

Each product on our website includes a size guide to help identify the size that you would need according to your measurements. Head to our Size Guide page for guidance.

Search on our site using the product code or name to find further details regarding a specific product. On the product page are displayed information related to fabric, wash instructions, colours available or any Health and Safety Standards.

Our website will show if items are available from stock.

Please visit our Delivery page for the delivery charges.

You are automatically selected to receive order notification emails when you create an account online.

Once your order has been despatched you can track your parcel by clicking on the following link and entering the Order Tracking Number shown on your email notification:
https://www.dhl.com/gb-en/home/tracking.html

Go to My Account and check the Estimated Delivery Date advised against your order. Once your order has been despatched you can track your parcel by clicking on the following link and entering the Order Tracking Number shown on your email notification: 

https://www.dhl.com/gb-en/home/tracking.html

Any shortfalls or incorrect items need to be notified to us on theLive Chatservice, please include your Order Reference and your Account Number. 

It’s easy to return an item to us. Unless faulty or incorrect, returned items must: 

• Be returned to us within 30 days of receipt. 
• We will not accept the return after this time has elapsed. 
• Be unworn, unaltered and unwashed and in reasonable condition. 
• Embroidered, bespoke or customised products cannot be returned  

Visit our returns page for our returns address and advice on packing your parcel:
alexdirect.co.uk/policies/refund-policy

Alex Direct Returns,
Unit E, Acton Close, Acton Road Industrial Estate, 
Long Eaton, Nottingham NG10 1FU.  

Request your copy online quoting your Account Number and Order Reference, please contact us on the LiveChat service.

Faulty or incorrect products can be returned to us free of charge. Please contact us on the Live Chat service to arrange for the goods to be collected.

Please allow up to 10 working days for a refund to be processed. For any queries, please contact us on the Live Chat service including your Order Reference and Account Number.

You’ll usually get your refund within 10 working days of our receipt of your package. We will either refund the card that you used to make payment for your item, or if you have an Alexandra account we will credit the invoice.

Please visit our returns & refund policy.

Contact our Customer service team on the Live Chat service, quoting your Account number and order reference, we’ll send you a copy of your returns form.

This can be done in the My account section online.

When changing or creating a new password for your online account we always recommend that you consider the following:
• Try to use a combination of numbers, symbols and letters which include upper and lowercase
• Passwords should be a minimum of 6 characters long but try to make the password longer as this will help to ensure it is more secure
• Avoid using any personal names, dates, words or phrases that might be easy for people to guess
• Never use sequences or repeated characters such as “123456” or “abcdefg”.

You can reset your password follow the link to the account page. 

You can find your account number on any of the documentation received from us, alternatively use our Live Chat service.

You can update marketing preferences on your My Account, once we have received the request it may take up to 48hrs to update.